• Manage the tours – accuracy of tour info, ensure quality and safety.
• Work closely with Customer relations and Product department
• Effective communication with Tour Guides and local agents, ensuring the best possible performance levels.
• Participation in the recruitment and training of new tour leaders.
• Deal with crises, incidents and all operational problems that arise.
• Budget control.
• Attend trade shows and participate in consumer and trade-facing presentations.
• Travel overseas.

Operations Manager Skills and Experience:

• Tour Leading Experience.
• Extensive Long Haul/Adventure Travel experience.
• Experience in an office environment is preferable.
• Highly competent at problem-solving.
• Training and Presenting skills.
• Relationship-building and influencing skills.
• Highly passionate about travel.