GDPR Policy

Privacy Statement Summary:

Helios Travel Agency is committed to protecting your safety and privacy. Full details can be found
in our Privacy Statement below:

  • We collect some personal data from you to manage your booking, communicate with you, fulfil our administrative purposes and to comply with our legal obligations.
  • We must share your data with third parties such as airlines, coach providers, ferry operators, tour managers and hoteliers to provide your tour arrangements. 
  • We also need to share some of this information with border control and airport security. We only collect the personal data.
  • We need, and we collect, process, store and share this personal data safely and securely. Furthermore, we only store your data for as long as necessary. 
  • We may use your data to personalise the communications you receive to include your preferred destination and curriculum area. 
  • We may also collect information on how you use our website to improve your online experience. You are in control of your data and if the information we hold on you is wrong, let us know what needs updating and we will correct it.

You can also choose to opt out of receiving marketing communications at any time. This Privacy Statement applies when you use this website, request information from us or when confirming your booking with initial deposits.

Booking Information:

The booking information that you provide to us about you (and you are the travelling party) may be passed on to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may, therefore, be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as passport details, religious beliefs, dietary requirements, and disabilities. If your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in the United Kingdom. If we were not authorised to pass on this information to the relevant Travel Providers, whether in the EEA (European Economic Area) or not, we would be unable to arrange your booking. In making this booking you consent to this information being passed onto the relevant parties. The booking information may be passed onto security or credit checking companies, or to our agents for fraud prevention and or debt collection, to contact you via email, letter, or phone with details of our selected Travel Providers products which may be of interest to you. A copy of your personal information held by us can be provided on request. You have the right to have any inaccurate information rectified or erased. Any personal information you provide to us such as your name, address, telephone number and e-mail address will not be sold or rented to any entities or individuals outside of Helios Travel Agency. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. Usually, your tour operator or other principal will pass this information on to their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy and is their responsibility. Please ask either us or them for a copy of this if you would like to see it. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we will be unable to provide you with your required travel arrangements. All credit card information and personal information is encrypted as it is passed between your browser and our website. When you make a booking, your initial payment is cleared using the information you provide. Your credit card number is not held in our database. We may change or supplement this Privacy Policy from time to time. These changes or supplements will apply to the information collected from the date we post the revised Privacy Policy to the Website, as well as to existing information held by Helios Travel Agency.

Newsletters and Brochures:

This way of direct marketing is a core part of the way we operate as a business, this constitutes what is termed as a legitimate interest. Following the introduction of GDPR, we intend to continue to send promotional information about our tours to individuals based on the bookings and enquiries they have previously made. You will, of course, continue to have the right to request that we send no further marketing information.

Web browser cookies:

Our site may use “cookies” to enhance your user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You can set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, please note that some parts of the website may not function properly. We use this collected information:
  • to personalise your user experience – we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website.
  • to improve our website – we work to improve our website based on the information and feedback we receive from you.
  • to improve customer service – your information helps us to respond effectively to your customer service requests and support needs.
  • to administer content, promotion, survey, or another website feature.
  • to send Users information they agreed to receive about topics we think will be of interest to them.
  • to send periodic emails – the email address you provide for order processing will only be used to send you information and updates relating to your order.
It may also be used to respond to your enquiries and questions. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product, or service information, etc. If at any time you would like to unsubscribe from receiving future emails, you can follow the unsubscribe instructions at the bottom of the email.

Changes to this privacy policy:

Helios Travel Agency has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. By using this website, you signify your acceptance of this policy and terms of use. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes. If you would like to make a personal data access request, please email us at headed ‘My Data Request’ including the following required information:
  1. your full name
  2. a description of your data access request
  3. all email addresses (past and present) used to book trips with us
From the date that we receive all the required information, we have one month to process your request. If the request is complex or numerous, we may require an additional two months and will contact you to explain why the extension is necessary within the first month of your request. This Privacy Statement is effective from 01 January 2023. We may make changes to this Privacy Statement from time to time, we will update the Privacy Statement and we will publish on our website any new version of this statement.